Frequently Asked Questions
1. What payment methods do you offer?
You can pay your purchases through the following payment methods: VISA, PayPal, MasterCard, Stripe and Cash on delivery. For your security, we offer secure payment through SSL. This system encrypts and protects your personal data.
2. Where is my order?
You can check the status of your order at any time in your personal My Account area à Order Status. To track your order please enter your Order ID in the box shown and press the “Track” button. If in doubt you can contact us through the form that you can find in the Contact us section.
3. What to do if I have received a wrong product?
If you have received a product that does not correspond to your order, you must contact us immediately. Email us with attached photograph of the product’s barcode and an image of it. A courier service will pick up the product at your home. This will be taken to our facilities and, once the error has been verified, the new product will be delivered to your home.
4. How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
5. How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
6. What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
7. You are protected when:
The item you ordered did not arrive within the time promised by the seller. The item you received was not as described. The item you received that was assured to be genuine was fake.